Ask HN: How do you deal with the emotions of customer support?

I’m a sole developer building software integrations, and automations. I find customer support very difficult: everything feels like a personal attack, and I can’t help but get defensive. How do you, or your team, deal with the emotions of customer support? Story Published at: August 2, 2022 at 12:12PM

Coding as a greybeard

Interviewed Erik van Eykelen of releasewise.com, a (then) 51-year-old programmer and founder who had some interesting things to say about growing older in tech. “I’m 51 and I’ve been active in this industry since I was 14. I watched it grow from computers with 4k of memory to having a supercomputer in my pocket. I was learning in the age […]