Target prompted me to enter my order information when I used its phone tree to call about a return. When I connected with an operator, they prompted me for the order number again. This has happened with several providers e.g Banks, other E-commerce sites. What’s going on? Why even prompt me for this information if the operator needs me to repeat the information? Its aggravating and sets the wrong tone for my support call. Anyone have insight into why this poor support CX is so common?
Story Published at: September 4, 2022 at 12:44AM
Story Published at: September 4, 2022 at 12:44AM